Quality Indicators of Provided Services

At INALAN, we place particular emphasis on the quality of the services we provide and on continuously improving them. For this reason, we publish the Quality Indicators of our services in line with the applicable regulatory framework of the Hellenic Telecommunications and Post Commission (EETT).

The data below cover the reference period from 1 January 2026 to 30 June 2026 (H1 2026). They are published in accordance with EETT Decision AP 991/7B/17-05-2021 (Government Gazette B' 2394/07-06-2021), as currently in force.

The Quality Indicators reflect the key quality parameters of the services we provide. They give end users useful information about the quality level of our services.

INALAN Quality Indicators – H1 2026

Metadata file
Connection utilisation rate (X01)
Supply time for initial connection (S01 Level 1 and Level 2)
Fault report rate and fault repair time (S02, S03 Level 1 and Level 2)
Unanswered call rate and response time for end-user customer service numbers (E01, E02 Level 1 and Level 2)
Customer complaint resolution rate and times (E03 Level 1 and Level 2)