{"id":23668,"date":"2024-07-04T08:40:51","date_gmt":"2024-07-04T08:40:51","guid":{"rendered":"https:\/\/inalan.gr\/?page_id=23668"},"modified":"2026-02-20T14:03:33","modified_gmt":"2026-02-20T11:03:33","slug":"frequently-asked-questions-main","status":"publish","type":"page","link":"https:\/\/inalan.gr\/en\/frequently-asked-questions-main\/","title":{"rendered":"Frequently Asked Questions ( Main )"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You ask, our experts answer!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Regarding new installation<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I be informed about the areas covered by the inalan network and whether there is coverage in my area?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can find the map with all our covered network here.<\/a><\/p>

Also, you can check the availability at a specific address can be done from the Check Availability field on the home page of the site.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the process for applying and activating the line?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To connect to our network, fill in the Request for Interest<\/a>, or call 13848 & 215 215 215 22 55 (for residential customers) or 13881 & 210 44 08 400 (for corporate customers) and register your request.<\/p>

A technical study will then be carried out to check if the installation is feasible and when it will be carried out.<\/p><\/div><\/div>

\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will I be able to connect to the Inalan network?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you are within the Coverage Network and infrastructure already exists:<\/strong><\/span><\/p>

The connection is completed quickly.<\/p>

Our technical team usually visits within 1 week.<\/p>

If you are within the Coverage Network but additional works are required:<\/strong><\/span><\/p>

The technical department first carries out the necessary assessment.
The process is completed, and your connection is usually activated within approximately 2 weeks.<\/p>

If you are outside the Coverage Network:<\/strong><\/span><\/p>

The connection timeline depends on the municipality and the distance required for the network to be extended.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs optical fibre an ecological material?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, and completely safe for health.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a cost for installing a Splitter Box in my building?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, there is no customer charge related to the installation of a distributor in the building.<\/p>

The only cost is the installation and activation fees, which are given to the technician on the day of connection, and concern the installation of the optical fibre within the premises.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to cancel my current connection to connect to Inalan?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our network is autonomous and independent, and is not involved or influenced by any other provider.<\/p>

Therefore, the cancellation of your current connection is not related to your request to connect to our network.<\/p><\/div><\/div>

\u00a0<\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Regarding Service and Support<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are my passwords for my.inalan.gr?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The codes for my.inalan.g<\/a>r are listed in the preferences that the technician gives you during installation. For username enter your 10-digit subscription number and for username the last 4 digits.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find my contract number?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The contract number is written as \u201cprotocol number\u201d on the top right of the contract you signed during the installation and also on the invoice you receive from the technician during the installation.<\/p><\/div><\/div>

\u00a0<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I choose equipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you can add extra equipment (Access Point). You can find the available devices here<\/a>.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the duration of the contract?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Commitment is available in bundle plans that combine telephony and in case of additional equipment (24-month commitment) and in Business plans (24-month commitment).

In the package 300Mbps and 1Gbps download\/upload plans without a bundled telephony, there is no contract commitment.<\/p>

This means that you have the option of stopping whenever you wish, without any charge, provided that you notify us before the 1st of the following month.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the fee in case of termination of a binding contract?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The clause is based on the new EETT regulations, so that the consumer does not pay exorbitant amounts, as in previous years, which were calculated by paying off the remaining months until the end of the contract.<\/p>

The first page of your contract shows the amount of the clause, which corresponds to each month.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I transfer my connection if I move out?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, only if the transfer is to a geographical point within our coverage network.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan data be changed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course, however, it is counted as a new subscription\/new customer, and therefore the initial costs are reapplied.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there an extra charge for data volume?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

There is no charge or data cap on our services, except 1Gbps Home tariffs, where there is 10% data cap.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Regarding Payments<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I see my account and my charges\/payments?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All information can be found in the personal account my.Inalan.gr.<\/a><\/p><\/div><\/div>

\u00a0<\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the ways can I pay my bill?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Payments are done with your personal electronic payment code (RF), as well as with a credit\/debit card from my.inalan.gr. You can also pay your bill at our offices. Detailed payment methods available to my.inalan.gr<\/a><\/p>

You can also pay your bill at our offices. Detailed payment methods available here.<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen should I pay for Inalan services?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our payment policy is prepaid, that is, at the end of each month you prepay for the next month\u2019s internet services.<\/p>

he first payment is made within 7 days from the moment the installation took place and the contract was signed.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the cost of installing the equipment and how do I pay for it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The cost of the installation amounts to \u20ac35 (including VAT) and the payment is made to the technician directly after the end of the installation.<\/p>

Possible additional cost +25\u20ac if the technician is requested to make changes to the proposed installation plans, requiring more visual and labour measures.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there any extra charges?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

At prepaid tariffs, in your first bill, there is also included guarantee fee for the equipment provided to you, which amounts to \u20ac28.<\/p>

his amount is refunded after one year of subscription, via automatic credit, as a 13th month of internet.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a standing order payment option?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course!<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I prepay for more than one month?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It is possible to prepay as many months as you wish.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Technical Issues and Service<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat speeds are available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The speeds available for the packages are from 300 Mbps download\/upload up to 1 Gbps download\/upload, while in business there is the possibility to connect up to 10 Gbps download\/upload!<\/p><\/div><\/div>

\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I have a wireless network (WiFi)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course, the free provided router also includes a wireless network.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat speed will I get on the wireless?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Wireless speeds are affected by third-party factors beyond Company\u2019s control, and therefore we cannot determine wireless speed.<\/p>

Based on EETT regulations, the company must offer guaranteed wired speeds (according to article 8 of decision number 956\/17\/13-7-2020 of EETT) For more information, here.<\/a><\/p>

However, if you want to maximize network performance and wireless, we recommend adding a wireless network extender (extender, powerline) that we provide.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat affects WiFi speed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Some of the reasons that may affect the estimated speed of the wireless network connection (via WIFI) within the Subscriber\u2019s area are:<\/p>

– equipment that emits electromagnetic radiation either in the apartment itself or near\/near you<\/p>

– mirrors or metal surfaces that reflect the signal<\/p>

– other electrical devices such as wireless landlines, wireless audio systems, baby monitors, microwave ovens, etc.<\/p>

– the distance from the router and\/or mediation by walls, floors and ceilings<\/p>

– the speed and availability of the specific Server used<\/p>

– the user\u2019s settings either on the router or on the computer<\/p>

– parallel applications running on the devices<\/p>

– the operating system and the power of the network card of the device in use<\/p>

– simultaneous use of the same connection by more than one user during it
measurement<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I check my speed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The speed test can be done at test.inalan.net or via an online speed test (eg Ookla Speed test)<\/a>.<\/p>

\u0399t is recommended to measure wired, from LAN1 of your router.<\/p><\/div><\/div>

\u00a0<\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I improve WiFi signal performance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To improve the quality of the connection, you can follow the instructions below.<\/p>

First, we advise to move any wireless phone device away, at a distance of at least 2 meters, and then change the WiFi channel from the router settings.<\/p>

1. Select WLAN<\/p>

2. Select WLAN Advanced Configuration<\/p>

3. Select Channel choose one of the 13 channels, suitable for you. 4. Press Apply<\/p>

\"\"<\/figure><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I increase WiFi strength and range?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Entering the router settings:<\/p>

1. Select WLAN<\/p>

2. Select WiFi Coverage Management Configuration<\/p>

3. Enter in Forced switching RSSI threshold: 100<\/p>

4. Enter Conditioned switching RSSI threshold: 84<\/p>

5. Press Apply<\/p>

\"\"<\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions You ask, our experts answer! Regarding new installation How can I be informed about the areas covered by the inalan network and whether there is coverage in my area? You can find the map with all our covered network here. Also, you can check the availability at a specific address can be […]<\/p>\n","protected":false},"author":1,"featured_media":8653,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23668","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFrequently Asked Questions ( Main ) - Inalan.gr<\/title>\n<meta name=\"description\" content=\"Guidance, information and solutions for your questions, concisely and easily. 100% Fiber Optic Internet Optical Fibres Athens and Thessaloniki.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inalan.gr\/faq-syxnes-erotiseis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions ( Main )\" \/>\n<meta property=\"og:description\" content=\"Guidance, information and solutions for your questions, concisely and easily. 100% Fiber Optic Internet Optical Fibres Athens and Thessaloniki.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/inalan.gr\/faq-syxnes-erotiseis\/\" \/>\n<meta property=\"og:site_name\" content=\"Inalan.gr\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inalan.gr\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-20T11:03:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/inalan.gr\/wp-content\/uploads\/faq.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/inalan.gr\\\/faq-syxnes-erotiseis\\\/\",\"url\":\"https:\\\/\\\/inalan.gr\\\/faq-syxnes-erotiseis\\\/\",\"name\":\"Frequently Asked Questions ( Main ) - 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